Free visits with audio guide included in the price.
NOTE: each ticket will be assigned a tour time. Please come at the selected time slot.
Tuesday to Thursday: from 10:30 am to 2:30 pm.
From Friday to Sunday: from 10:30 am to 2:30 pm and from 4:00 pm. to 6:00 pm.
Guided tours from Tuesday to Thursday at 5:00 pm. Visit subject to a minimum capacity, if it is not completed the visit would be cancelled.
Exclusive night visits to the palace closed on Saturdays at 7:00 pm.
Free visit: Tuesday from 10:30 am to 11:00 am It is necessary to book online a week before.
The Management of the Palace of Monterrey may change the opening hours in situations it deems necessary.
A telephone number to request information is available from Tuesday to Sunday during opening hours.
Tickets includes an audio-guided tour of the Palace of Monterrey, touring the 12 main rooms in the Palace, including a bedroom and climbing the fortified tower.
Available in Spanish, English, and French.
Saturday 9:00 p.m.
* During winter at 8:30 p.m.
Extra charge for Kitchens and Cells
General ticket required
Applicable to children aged from 6 to 12 years old, unemployed, students under 25, people over the age of 65, people with disabilities, and groups of more than 10 people. Supporting documentation must be provided.
With on-site guide.
*Guided tour during hours closed to the public. Subject to minimum capacity.
Children under 6 years old.
Tuesday from 10:30 a.m. to 11:00 a.m. until the tour reaches capacity.
Reservations must be made online one week in advance.
*This tour is not currently suitable for people with visual or hearing impairments.
The Palace is not suitable for people with restricted mobility or those who use wheelchairs.
TOUR RULES AND RECOMMENDATIONS
General Rules for Admission:
To be admitted to the palace, you must hold a ticket or a valid pass with a QR code, which you must show to the staff at admission and keep with you until you leave.
Your ticket is your personal, non-transferable property. It is good only for the date, time and number of people stated on the ticket. No changes or refunds are permitted.
Ticket prices and the policy on discounts and/or free admission are posted on the Palacio de Monterrey website and in brochures and other information released by the venue.
Children under age 14 cannot enter the palace alone. They must be accompanied by an adult.
Visitors must follow staff instructions at all times.
You are not allowed to enter the building with any objects or substances that might endanger the integrity of the artwork or other people (weapons, hazardous substances, large objects, pointed or sharp objects, etc.).
It is not allowed to access the enclosure with travel bags or big packages.
People showing obvious signs of being under the influence of alcohol or narcotics are not allowed admission.
Strollers must be left in the area set aside for this purpose.
General Tour Rules:
Visitors must behave politely during the tour and not annoy others.
You may not: Touch works of art or other items, lean against furniture or sit in chairs. Sit on the floor or block passage. Run indoors. Smoke in courtyards or indoor rooms. Eat or drink anywhere. Leave children unsupervised by an adult. Engage in any commercial activity not run by the organization (official guided tours, audio guide and shop) without authorization from the management.
You are not allowed to take pictures inside the palace. You may shoot videos or take pictures only in the garden outside after the tour is over.
Please do: Respect the safety distance from works of art and other pieces. Avoid talking during the audio guide tour. Set your phone to vibrate instead of ringing.
Temporary measures due to COVID:
Masks are required to enter the premises.
Visitors should disinfect their hands at the entrance and exit.
Visitors must respect safety distances at all times, maintaining a suitable distance indicated by indicators and signs present throughout the tour.
To avoid queuing, buy your ticket on line.
The number of people on each tour is limited. It is a good idea to check on line for tour availability.
It is recommended to use the lavatory before the tour begins