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Important Notices

• The Management of the Monterrey Palace may modify the opening hours in those situations in which it deems necessary.
• Please remember to indicate in your email a telephone number to contact if necessary
• Currently, the visit is not suitable for people with visual or hearing disabilities.
• The Palace is not adapted for people with reduced mobility or wheelchairs.
  

Opening times

Important Notices

• Free tours with audio guide included in the price. Note: each ticket will be assigned an indicative visit time. Please come in the selected time zone.
  NOTA: cada entrada llevará asignada una hora de visita orientativa. Rogamos acudan en la franja horaria seleccionada.
• Summer hours (April to October): Tuesday to Sunday: from 10:30 a.m. to 2:30 p.m. and from 4:00 p.m. to 8:00 p.m. Closed on Monday (except holidays).
• Winter schedule (November to March): Tuesday to Thursday: 10:30 a.m. to 2:30 p.m. Friday to Sunday: 10:30 a.m. to 2:30 p.m., and 4:00 p.m. to 6:00 p.m.
• Closed on Mondays (except holidays).
  
• Free visit: Tuesday from 10:30 a.m. to 11:00 a.m. It is necessary to book online one week in advance.
  

RULES AND RECOMMENDATIONS FOR THE VISIT

Rules and recommendations for the visit

General access rules: ‍

• Access requires the possession of a valid ticket with a QR code that must be kept until departure and may be requested by Las Dueñas staff. The tickets are personal and non-transferable, valid only for the day, time and number of people indicated on them. Exchanges or returns are not allowed.
• The price of tickets and the reduction and/or free policy will be those established on the website and on the Las Dueñas information media. The reduction and/or free admission must always be justified by an official document updated on the day of the visit at the box office.
• Children under 14 years of age cannot access the space alone and must be accompanied by an adult throughout the visit.
• The purchase of a reduced ticket requires that you show the official, valid and updated accreditation of the condition.
• Children under 14 years of age cannot access the palace alone and must be accompanied by an adult.
• Visitors must follow the instructions of the staff at all times.
• Access to the building with objects or substances that may pose a risk to the integrity of people and works of art (weapons, dangerous substances, large objects, sharp and sharp objects, etc.) is prohibited. All bags and packages must pass security control.
• It is not allowed to enter the venue with travel bags that exceed the dimensions of the luggage compartment.
• Access to any type of animal is not allowed, except guide dogs or therapeutic aids, always with prior and express authorization from the organization and with the corresponding accreditation.
• Access to people with obvious symptoms of drunkenness or with symptoms of being under the influence of drugs is prohibited.

General rules of the visit: ‍

• Visitors must behave properly during the visit, without disturbing other people.
• It is not allowed to: Touch pieces, works of art, lean on furniture or sit on chairs. Sit on the floor or obstruct the passage. Run around the rooms. To smoke. Eat or drink throughout the space. Leaving children without adult control Carry out any commercial activity other than those established by the organization (official guided tours, audio guide or Store) without authorization by the Management.
• Photographs are not allowed inside the Palace.
• Please: respect a safe distance with parts and works. Avoid talking during the audio-guided tour. Do not use acoustic tone on mobile phones, but rather vibration.